Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For many enterprises, these terms are used interchangeably, but as digital transformation initiatives broadly expand the role … [Read more...]
Tag: service desk
