Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an managed help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an
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Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support.
For many
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The customer experience is the critical way in which companies distinguish themselves. Customers are more aware than ever that they can get a product from a variety of places, and they are likely to choose the one that delivers it at the right price and at the highest level of convenience. In order to
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As IT expands its role in directing business development through technology, enterprises are finding that it often makes sense to outsource some of their IT tasks. This is particularly true in the case of multi-location businesses, which may particularly benefit from outsourcing that removes the need for in-house IT professionals to travel to sites
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For organizations reluctant to partner with outside firms for IT assistance, learning the many business security benefits of managed help desk can be the turning point. Businesses that are looking to remain competitive in an increasingly complex and connected marketplace need to find and leverage every strategic advantage possible.
The strong economy has prolonged an
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