Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For many enterprises, these terms are used interchangeably, but as digital transformation initiatives broadly expand the role … [Read more...]
How Retail Companies Benefit from Managed Help Desk
The customer experience is the critical way in which companies distinguish themselves. Customers are more aware than ever that they can get a product from a variety of places, and they are likely to choose the one that delivers it at the right price and at the highest level of convenience. In order to provide the level of technical support that delivers the best possible experience, many retail companies are turning to managed help desk. Retail companies know that if their systems are down, … [Read more...]
How Small Businesses Benefit from Managed IT
Companies are increasingly relying on technology to drive business objectives. From making online experiences convenient and engaging for customers to supporting marketing through digital channels and automated communications tools, companies know their competitive edge is likely to come through innovation. For small businesses, access to reliable technology helps level the playing field and allow them to compete with bigger enterprises. They can benefit from managed IT to support these … [Read more...]
