Managed
Help Desk

Are You Running Day-To-Day IT With Limited Resources?

It can be impossible to allocate IT staff to important initiatives if they’re spending all their time putting out daily fires. SinglePoint’s managed help desk is a cost-effective solution that allows you to free up internal resources for more strategic tasks.

Transform the way your company views IT with SinglePoint managed help desk. With us as your trusted partner, you can focus on achieving your business goals.

Managed help desk gives you:

  • Unlimited 24/7/365 support
  • Real-time monitoring of your environment
  • Proactive notification
  • Cyber security
  • Antivirus and malware protection
  • Cloud file sharing
  • Asset and patch management
  • Desktop backup
  • On-site escalation support
  • End point protection
  • And more…

SinglePoint Global’s unlimited 24/7/365 Managed Help Desk service makes managing your office environment easy. We’ll fully support your workers’ desktop and desktop printer environments. Any user can pick up the phone, email us, or go to our customer-friendly portal to submit a ticket, and our team will respond to the request in under an hour.

Our team of trained, ITIL-certified technicians is able to remotely access a user’s computer to start resolving any issue. Our technicians are required to be CompTIA, Network+, Security+, and A+ certified and are here to provide immediate responses to immediate problems.

Managed Help Desk also includes a product called RMM, or remote machine management. We deploy a management tool called SolarWinds, which gives us visibility into your environment. We can push Windows updates and patches as well as pull detailed information on how old devices are and their warranty status. You’ll have a dedicated customer success manager who will review information gained from SolarWinds to project and forecast hardware purchases and upgrades. This powerful information will help you budget for future replacements and get a better handle on your upcoming technology expenses.

ebook

Are you running day-to-day IT with limited resources?

It might be time for managed help desk to take over the daily IT grind.

Managed services fill the gap between your IT needs and performance. If you’re not sure which solutions you need, you can use this free eBook to self-audit your IT environment.

Arm your business with IT insights.

 goal

Learn how an MSP can help you meet your IT goals.

Discover how managed help desk, and other services, increase your efficiency.

Download now

    Why Choose

    SinglePoint global was founded on the belief that managing IT didn’t need to be complicated nor require dealing with a ton of vendors. Our founder, Greg Browning has been in the IT industry for over two decades, starting in the security arena and then managing data centers during the IT explosion in the early 2000’s. During his time managing the Dupont Fabros data centers in Ashburn, VA where Facebook and Google, etc. were deploying their environments, Greg quickly came to realize that he was dealing with too many vendors to accomplish simple tasks. This frustration with vendor management lead to the creating of SinglePoint Global and the overall structure of our business.

    Don’t Just Take It From Us!

    SinglePoint isn’t just an outsourced IT service provider, they are an extension of our team.

    Their SinglePoint IT solution is not only cost effective
    but also provides our fast growing company with the ability to focus on our core business and leave the IT to the experts.

    - Vice President and Controller

    SinglePoint’s attention to detail is second to none which is why we love them.

    SinglePoint does an outstanding job of providing forward thinking solutions for our critical systems.

    - VP of eDiscovery Services

    SinglePoint has ensured that we have the reliable service necessary to keep everything running smoothly.

    They reduce the time and hassle of outages or slow internet and phone service and ensure that our behind-the-scenes systems are always operational.

    - Training & Events Specialist

    SinglePoint provides our colocation, internet, VOIP telephony, data, hosted SharePoint, monitoring, and support services at a price that beats all other providers surveyed. 

    In addition, I know if I asked for a new service or a 1:00 a.m. server restart they would provide it. Top that at a cost effective price.

    - Director of IT

    SinglePoint’s knowledgeable support staff keeps our practice running smoothly.

    Phones, internet, support, and file sharing that meets HIPPA mandates — all delivered with excellent customer service.

    - CEO & Practice Administrator

    SinglePoint isn’t just an outsourced IT service provider, they are an extension of our team.

    Their SinglePoint IT solution is not only cost effective
    but also provides our fast growing company with the ability to focus on our core business and leave the IT to the experts.

    - Vice President and Controller

    SinglePoint’s attention to detail is second to none which is why we love them.

    SinglePoint does an outstanding job of providing forward thinking solutions for our critical systems.

    - VP of eDiscovery Services

    SinglePoint has ensured that we have the reliable service necessary to keep everything running smoothly.

    They reduce the time and hassle of outages or slow internet and phone service and ensure that our behind-the-scenes systems are always operational.

    - Training & Events Specialist

    SinglePoint provides our colocation, internet, VOIP telephony, data, hosted SharePoint, monitoring, and support services at a price that beats all other providers surveyed. 

    In addition, I know if I asked for a new service or a 1:00 a.m. server restart they would provide it. Top that at a cost effective price.

    - Director of IT

    SinglePoint’s knowledgeable support staff keeps our practice running smoothly.

    Phones, internet, support, and file sharing that meets HIPPA mandates — all delivered with excellent customer service.

    - CEO & Practice Administrator

    Your Business Is Unique.
    Your Technology Should Be, Too.

    Operate worry-free, and see a surge in productivity with our solutions.

    Managed Help Desk

    Managed Help Desk

    Let your team get back to work by offloading your help desk.

    Learn More

    Cloud

    Cloud

    Remove hardware headaches and gain productivity with cloud computing.

    Learn More

    Unified Communications

    Unified Communications

    Communicate like a modern business should.

    Learn More

    Network Connectivity

    Network Connectivity

    Get the bandwidth you need to stay competitive and efficient.

    Learn More

    Cyber Security

    Cyber Security

    Safeguard your business. Today’s cyber threats are no joke.

    Learn More

    Colocation

    Colocation

    Run your business worry-free with critical resources housed in a secure data center.

    Learn More