What does your internal IT department spend most of its time on? In a perfect world, the answer would be something like “mission-critical technology initiatives.” The actual answer is often quite different. Because of the complex nature of modern business technology, a large portion of your IT staff’s time is likely dedicated to help desk functions, applying patches and updates, and hooking up workstations and printers. Your IT team is probably overwhelmed and overworked. In some cases, … [Read more...]
The Advantages of an Managed Help Desk Provider
Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an managed help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an outsourced provider. Businesses today rely highly on their hardware, software, and networking to carry out daily tasks. Unfortunately, there are often multiple platforms … [Read more...]
How Retail Companies Benefit from Managed Help Desk
The customer experience is the critical way in which companies distinguish themselves. Customers are more aware than ever that they can get a product from a variety of places, and they are likely to choose the one that delivers it at the right price and at the highest level of convenience. In order to provide the level of technical support that delivers the best possible experience, many retail companies are turning to managed help desk. Retail companies know that if their systems are down, … [Read more...]
How Multi-Location Businesses Benefit From an Managed Help Desk
As IT expands its role in directing business development through technology, enterprises are finding that it often makes sense to outsource some of their IT tasks. This is particularly true in the case of multi-location businesses, which may particularly benefit from outsourcing that removes the need for in-house IT professionals to travel to sites for management, troubleshooting or upgrades. An managed help desk is often one of the first areas that multi-location businesses consider … [Read more...]
Managed Help Desk: Why It’s Gaining Traction
For organizations reluctant to partner with outside firms for IT assistance, learning the many business security benefits of managed help desk can be the turning point. Businesses that are looking to remain competitive in an increasingly complex and connected marketplace need to find and leverage every strategic advantage possible. The strong economy has prolonged an era of mergers and acquisitions, and for organizations going through this process, every “i” must be dotted and every “t” … [Read more...]
