What does your internal IT department spend most of its time on? In a perfect world, the answer would be something like “mission-critical technology initiatives.” The actual answer is often quite different. Because of the complex nature of modern business technology, a large portion of your IT staff’s time is likely dedicated to help desk functions, applying patches and updates, and hooking up workstations and printers. Your IT team is probably overwhelmed and overworked. In some cases, … [Read more...]
Choosing the Right Managed IT Services Provider for Managed Help Desk
Maybe you envision managed help desk as a way to reduce costs and introduce new levels of innovation and vision-casting among your IT team. It’s a streamlined efficiency dream, in which your department no longer has budgetary constraints and all end-users glide smoothly from one application to another without any upgrade delays or patching failures. Your view of managed help desk may not be so rosy — and it often isn’t in the minds of the entry-level IT staff. Maybe you had a … [Read more...]
