Outsourcing areas of IT is becoming more widespread as enterprises recognize the cost savings and efficiency of Software as a Service (SaaS), Infrastructure as a Service (IaaS), and managed services in general. As organizations increasingly embrace these solutions, many are discovering the benefits of managed help desk services. Outsourcing any kind of work can stir up fears of layoffs and concerns about whether the quality of service to the end user will suffer. With the right provider, you … [Read more...]
Choosing the Right Managed IT Services Provider for Managed Help Desk
Maybe you envision managed help desk as a way to reduce costs and introduce new levels of innovation and vision-casting among your IT team. It’s a streamlined efficiency dream, in which your department no longer has budgetary constraints and all end-users glide smoothly from one application to another without any upgrade delays or patching failures. Your view of managed help desk may not be so rosy — and it often isn’t in the minds of the entry-level IT staff. Maybe you had a … [Read more...]
