What does your internal IT department spend most of its time on? In a perfect world, the answer would be something like “mission-critical technology initiatives.” The actual answer is often quite different. Because of the complex nature of modern business technology, a large portion of your IT staff’s time is likely dedicated to help desk functions, applying patches and updates, and hooking up workstations and printers. Your IT team is probably overwhelmed and overworked. In some cases, … [Read more...]
The Difference Between Help Desk and Service Desk
Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For many enterprises, these terms are used interchangeably, but as digital transformation initiatives broadly expand the role … [Read more...]
