Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For many enterprises, these terms are used interchangeably, but as digital transformation initiatives broadly expand the role … [Read more...]
Why a Managed Service Provider Is Your Key to Better IT
If you want a job done right, do it yourself. At least until the job starts to take up so much time and so many resources that it's not worth doing anymore ... even if it's vital to the company. The horns of that dilemma often lead some to consider a managed service provider to take on their internal IT operations. Using one can deliver some benefits so pronounced that even the diehard do-it-yourselfer reconsiders the stance. What Value Is There in a Managed Service Provider for IT? A managed … [Read more...]
