Outsourcing areas of IT is becoming more widespread as enterprises recognize the cost savings and efficiency of Software as a Service (SaaS), Infrastructure as a Service (IaaS), and managed services in general. As organizations increasingly embrace these solutions, many are discovering the benefits of managed help desk services. Outsourcing any kind of work can stir up fears of layoffs and concerns about whether the quality of service to the end user will suffer. With the right provider, you … [Read more...]
Choosing the Right Managed IT Services Provider for Managed Help Desk
Maybe you envision managed help desk as a way to reduce costs and introduce new levels of innovation and vision-casting among your IT team. It’s a streamlined efficiency dream, in which your department no longer has budgetary constraints and all end-users glide smoothly from one application to another without any upgrade delays or patching failures. Your view of managed help desk may not be so rosy — and it often isn’t in the minds of the entry-level IT staff. Maybe you had a … [Read more...]
Finally migrating your business to the cloud? Here are 4 common problems you should prepare for
Business on the cloud is becoming the norm for many enterprises today, as the advantages of this IT strategy is more apparent than ever. The cloud provides solutions that are efficient, cost-effective, simple-to-use, and scalable, allowing companies to increase their productivity while reducing their costs. Cloud solutions come in a few forms, such as a managed services cloud provider, a public cloud solution, or an in-house private cloud environment. Some companies find the type that suits … [Read more...]
The business owner’s guide to measuring UC ROI: Part 2
Part 1 talked about the differences between hard and soft savings, as well as specific examples of hard indicators. Hard savings or hard ROIs refer to figures that business owners can bite on — increased revenue or savings in the form of dollars and cents. Hard ROI is universally measured via financial metrics, and it generally stays the same from industry to industry. Soft indicators or soft ROIs are qualitative markers of an investment’s return, and are specified depending on the industry … [Read more...]
The business owner’s guide to measuring UC ROI: Part 1
Many companies are now joining the trend of switching to unified communications (UC) tools or Unified Communications as a Service (UCaaS) for business communications. UC allows functions such as audio conferencing, web conferencing, instant messaging (IM), video conferencing, screen sharing, and social collaboration to be consolidated into one, easy-to-manage application, which significantly cuts costs and appreciably improves productivity. While the benefits are apparent, many businesses … [Read more...]
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