One of the pillars of a solid security plan is ensuring all employees are aware of the plan and have the tools and resources they need to contribute to overall company security. Employee negligence is a huge factor in business vulnerability. (81% of all data breaches are because of poor passwords!) Without knowledge of what to look for and how to implement secure best practices, employees can be more hindrance than help in terms of protecting your business. How Does Security Awareness Training … [Read more...]
The Need for Multi-Layered Cyber Security in Today’s World of Growing Threats
Cyber security is an ever-present consideration for modern businesses. Once, network connectivity was a feature that provided communication and other value, but today, with companies increasingly using the cloud and customers expecting a higher level of engagement, your network is your lifeblood. The old ways of securing the perimeter and hoping for the best are long over. To achieve security in a threat-filled world, organizations need a multi-layered approach. At SinglePoint Global, we use … [Read more...]
The Advantages of an Managed Help Desk Provider
Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an managed help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an outsourced provider. Businesses today rely highly on their hardware, software, and networking to carry out daily tasks. Unfortunately, there are often multiple platforms … [Read more...]
The Difference Between Help Desk and Service Desk
Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For many enterprises, these terms are used interchangeably, but as digital transformation initiatives broadly expand the role … [Read more...]
How Retail Companies Benefit from Managed Help Desk
The customer experience is the critical way in which companies distinguish themselves. Customers are more aware than ever that they can get a product from a variety of places, and they are likely to choose the one that delivers it at the right price and at the highest level of convenience. In order to provide the level of technical support that delivers the best possible experience, many retail companies are turning to managed help desk. Retail companies know that if their systems are down, … [Read more...]
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