The amount of new business technology available on the market is overwhelming, no matter what industry you’re in. For nonprofits and government contractors in particular, managing the technology required to run your organization can seem nearly impossible. For most nonprofits, IT is the last concern because finances and budgeting come first. For government contractors,
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One of the pillars of a solid security plan is ensuring all employees are aware of the plan and have the tools and resources they need to contribute to overall company security. Employee negligence is a huge factor in business vulnerability. (81% of all data breaches are because of poor passwords!) Without knowledge of what
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Cyber security is an ever-present consideration for modern businesses. Once, network connectivity was a feature that provided communication and other value, but today, with companies increasingly using the cloud and customers expecting a higher level of engagement, your network is your lifeblood. The old ways of securing the perimeter and hoping for the best
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Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an managed help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an
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Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For
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