Managed
Help Desk

Free your staff from the IT trenches. Our experts will proactively monitor, manage, and update your systems.

Are You Running Day-To-Day IT With Limited Resources?

It can be impossible to allocate IT staff to important initiatives if they’re spending all their time putting out daily fires. SinglePoint’s managed help desk is a cost-effective solution that allows you to free up internal resources for more strategic tasks.

Transform the way your company views IT with SinglePoint managed help desk. With us as your trusted partner, you can focus on achieving your business goals.

Managed help desk gives you:

Unlimited 24/7/365 support
Real-time monitoring of your environment
Proactive notification
Cyber security
Antivirus and malware protection
Cloud file sharing
Asset and patch management
Desktop backup
On-site escalation support
End point protection
And more…

SinglePoint Global’s unlimited 24/7/365 Managed Help Desk service makes managing your office environment easy. We’ll fully support your workers’ desktop and desktop printer environments. Any user can pick up the phone, email us, or go to our customer-friendly portal to submit a ticket, and our team will respond to the request in under an hour.

Our team of trained, ITIL-certified technicians is able to remotely access a user’s computer to start resolving any issue. Our technicians are required to be CompTIA, Network+, Security+, and A+ certified and are here to provide immediate responses to immediate problems.

Managed Help Desk also includes a product called RMM, or remote machine management. We deploy a management tool called SolarWinds, which gives us visibility into your environment. We can push Windows updates and patches as well as pull detailed information on how old devices are and their warranty status. You’ll have a dedicated customer success manager who will review information gained from SolarWinds to project and forecast hardware purchases and upgrades. This powerful information will help you budget for future replacements and get a better handle on your upcoming technology expenses.

Are you running day-to-day IT with limited resources?

It might be time for managed help desk to take over the daily IT grind.

Managed services fill the gap between your IT needs and performance. If you’re not sure which solutions you need, you can use this free eBook to self-audit your IT environment.

Arm your business with IT insights.

Learn how an MSP can help you meet your IT goals.

Discover how managed help desk, and other services, increase your efficiency.

Why Choose

SinglePoint global was founded on the belief that managing IT didn’t need to be complicated nor require dealing with a ton of vendors. Our founder, Greg Browning has been in the IT industry for over two decades, starting in the security arena and then managing data centers during the IT explosion in the early 2000’s. During his time managing the Dupont Fabros data centers in Ashburn, VA where Facebook and Google, etc. were deploying their environments, Greg quickly came to realize that he was dealing with too many vendors to accomplish simple tasks. This frustration with vendor management lead to the creating of SinglePoint Global and the overall structure of our business.

Don’t Just Take It From Us!

SinglePoint isn’t just an outsourced IT service provider, they are an extension of our team.

Their SinglePoint IT solution is not only cost effective
but also provides our fast growing company with the ability to focus on our core business and leave the IT to the experts.

- Vice President and Controller

SinglePoint’s attention to detail is second to none which is why we love them.

SinglePoint does an outstanding job of providing forward thinking solutions for our critical systems.

- VP of eDiscovery Services

SinglePoint has ensured that we have the reliable service necessary to keep everything running smoothly.

They reduce the time and hassle of outages or slow internet and phone service and ensure that our behind-the-scenes systems are always operational.

- Training & Events Specialist

SinglePoint provides our colocation, internet, VOIP telephony, data, hosted SharePoint, monitoring, and support services at a price that beats all other providers surveyed.

In addition, I know if I asked for a new service or a 1:00 a.m. server restart they would provide it. Top that at a cost effective price.

- Director of IT

SinglePoint’s knowledgeable support staff keeps our practice running smoothly.

Phones, internet, support, and file sharing that meets HIPAA mandates — all delivered with excellent customer service.

- CEO & Practice Administrator