Part 1 talked about the differences between hard and soft savings, as well as specific examples of hard indicators. Hard savings or hard ROIs refer to figures that business owners can bite on — increased revenue or savings in the form of dollars and cents. Hard ROI is universally measured via financial metrics, and
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Many companies are now joining the trend of switching to unified communications (UC) tools or Unified Communications as a Service (UCaaS) for business communications. UC allows functions such as audio conferencing, web conferencing, instant messaging (IM), video conferencing, screen sharing, and social collaboration to be consolidated into one, easy-to-manage application, which significantly cuts costs
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The success of your business depends on its ability to communicate efficiently — both internally and with customers — using different platforms. With geographical barriers largely rendered irrelevant by cloud and mobile technologies, your customers expect to be able to reach you by phone, email, and instant messaging. The situation is much the same
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A business’s ability to communicate clearly and efficiently often defines its success, but that’s not likely to happen if you rely heavily on landlines and a disparate range of other methods, such as instant messaging and email. The increasing diversity and versatility of technology is making it harder for businesses to seamlessly connect their
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