Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an managed help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an
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Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support. For
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The customer experience is the critical way in which companies distinguish themselves. Customers are more aware than ever that they can get a product from a variety of places, and they are likely to choose the one that delivers it at the right price and at the highest level of convenience. In order to
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Companies are increasingly relying on technology to drive business objectives. From making online experiences convenient and engaging for customers to supporting marketing through digital channels and automated communications tools, companies know their competitive edge is likely to come through innovation. For small businesses, access to reliable technology helps level the playing field and allow
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If you want a job done right, do it yourself. At least until the job starts to take up so much time and so many resources that it's not worth doing anymore ... even if it's vital to the company. The horns of that dilemma often lead some to consider a managed service provider to
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