Are your employees spending more time trying to resolve irksome IT problems than handling their core responsibilities? Or are they demotivated by obtrusive loading screens and long periods of unscheduled downtime? If either of those scenarios sound familiar, then it might be time to get technology back on your side with the aid of a managed help desk. It comes with several benefits, probably some you never even considered.
#1. IT that’s always up to date
On the one hand, you can’t expect to get the most out of technology if you’re stuck with outdated and incompatible systems. On the other, spending countless hours every month dealing with basic hardware and software updates and patches is hardly the best use of your time. Outsourced IT help desks ensure that your IT is always current, since your managed IT services provider (MSP) budgets time for proactive maintenance and tasks.
#2. Improved security
Most business leaders realize that cybersecurity should be at the forefront of their technology strategies, but struggle to implement everything that it requires. A help desk provider can take care of all your security and compliance obligations to free up internal IT resources or to provide expertise that you can’t afford. Many of these tasks integrate perfectly with the routine updates mentioned in the last point.
#3. Enhanced collaboration
Effective communication is a pillar of every successful business, particularly since more organizations are taking advantage of remote workers. Managed help desks specialize in remote support that is delivered over the internet, which means both office and mobile employees will have access to the same apps and data. This supercharges collaboration and efficiency by eliminating physical barriers to doing business.
#4. Minimized downtime
IT outages are some of the biggest threats to the continuity of your business. If a website or email server goes offline, chances are a prospective customer will look elsewhere without a second thought. In other situations, employees will be left twiddling their thumbs when mission-critical back-office systems go offline, leaving customers with subpar service. By partnering with an MSP, you can reduce, if not eliminate downtime by guaranteeing all your systems have quick-response support 24/7.
#5. Increased mobility
Employees who are chained to office desks are becoming a thing of the past. More than ever, the internet is accessible from almost everywhere and on a greater variety of computing devices. A help desk provider with the right qualifications can set up cloud and virtualization solutions that drastically reduce the hardware requirements of company-provided devices. Employees can use low-cost computers, or even their own devices, to accomplish more than they can with expensive desktops.
#6. More business intelligence
Data is everywhere, and even small businesses generate several terabytes of data in a matter of days. You don’t want to let that data go to waste, which won’t be the case if certified IT technicians are installing and supporting customer relationship management (CRM) or enterprise resource planning (ERP) software. An managed help desk ensures this data is always centralized and running smoothly, thereby helping your company generate insight and capitalize on lucrative new opportunities.
#7. Proactive maintenance
Help desk staff don’t just react to problems—they also help your employees maximize the technology available to them. To that end, help desk staff should offer proactive maintenance and educational resources to prevent problems from occurring in the first place. That’s a whole lot more reliable and cost-efficient than having to call in a pay-by-the-hour consultant whenever something goes wrong.
At SinglePoint Global, our team of experts are on hand around the clock to proactively monitor, manage, and update your systems. Support is available whenever you need it. Call us today to learn more about our managed help desk services.
Want to learn more? Discover all the benefits of managed help desk in our ultimate guide.
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